Tickets, SLAs and retainers — one pane of glass.
Managed service providers, computer repair shops and IT consultancies running SLAs and recurring retainers. Install the IT Services / MSP blueprint and CatchaCRM pre-builds your pipeline, fields and catalog — then runs your quotes, invoices, jobs and follow-ups in the same flat-priced system.
Sound familiar?
SLA breaches you find out about late
No deadline timers means the first you hear of a breach is an angry email.
RMA tracking in inboxes
Warranty repairs bounce between supplier emails with no status anyone can check.
Retainers billed manually
Monthly agreements invoiced by hand — late, inconsistent, sometimes forgotten.
What installs the moment you pick it.
Pipeline stages
- Triage & Ticket Created
- Remote Diagnosis
- Bench Repair In-Progress
- Quality Control & Test
- Invoiced & Collected
Custom fields
- Contract Agreement Type — dropdown (e.g. Gold SLA Retainer)
- Primary Tech Assigned — user reference
- RMA Tracking Number — text
Starter catalog
- Custom High-Performance PC Build
- Gold SLA Monthly Retainer
- Emergency Onsite Dispatch Fee
Every item flows into quotes, invoices and deal values automatically.
Built for how it services / msp actually works.
- Support tickets with SLA deadline timers and priority matrix
- Recurring subscriptions ledger bills every retainer automatically
- Onsite dispatching with technician scheduling and job checklists
- Every email, call and SMS logged against the client record
Plus everything in CatchaCRM
Quoting & invoicing with GST and BAS-ready reports, bank feed reconciliation, dispatch board, support tickets, email & SMS comms hub, AI writing tools, workflow automation and multi-tenant security — one flat price from A$39/month, users included.
Blueprints are stackable — run IT Services / MSP alongside any other template in the same workspace, and swap anytime without losing records.
Your it services / msp workspace, live in ~2 minutes.
Pick the IT Services / MSP blueprint during signup and start the 21-day free trial — no card required to look around.