Telecom and ISP blueprint

Plans, faults and billing at small-team scale.

Regional ISPs, wireless providers and telecom resellers running service plans and support queues. Rate cards and usage records sit alongside recurring billing in the CRM, with recurring invoices created as drafts each month.

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Sound familiar?

01

Recurring billing by spreadsheet

Hundreds of monthly services invoiced by hand, with errors in both directions.

02

Outage comms ad hoc

Faults tracked in chat threads while affected customers hear nothing.

03

The CPE fleet is untracked

Routers and radios out in the field with no record of who has what.

The Telecom and ISP blueprint

What installs when you pick Telecom and ISP.

Choose it during signup and the workspace is already shaped like your business — no blank CRM to configure first.

Pipeline stages New Connection Pipeline

  1. 1New Enquiry
  2. 2Coverage / Qualification
  3. 3Plan Selected
  4. 4Order Placed
  5. 5Awaiting Provisioning
  6. 6Activated

Custom fields on top of the standard ones

FieldType
Service Addresstext
Speed Tier (Mbps)dropdown
Quoted MRC (monthly)currency
Quoted NRC (once-off)currency
Serial Numbertext
Network Outageyes/no

Starter catalogue one click seeds these as real products and services

  • Wi-Fi 6 Router
  • VoIP Desk Handset
  • SIM Card Kit
  • NBN 50/20 Home
  • NBN 100/20 Home
  • Business Fibre 100/100
  • Mobile SIM 40GB
  • Hosted PBX Seat
  • and 1 more

What it looks like in CatchaCRM.

Screenshots of the Blueprint Configuration screen for the Telecom & Internet (ISP) blueprint in the CatchaCRM demo workspace. It shows what the blueprint sets up before you add any records.

Blueprint Configuration screen for the Telecom & Internet (ISP) blueprint in CatchaCRM, Custom Entities tab, showing the record types it adds and a sample of their fields.
The Telecom & Internet (ISP) Custom Entities tab: the record types this blueprint adds, with a sample of the fields on each.
Blueprint Configuration screen for the Telecom & Internet (ISP) blueprint in CatchaCRM, Custom Fields tab, listing the extra fields it adds to standard records such as leads.
The Telecom & Internet (ISP) Custom Fields tab: the extra fields this blueprint adds to standard records such as leads.
Blueprint Configuration screen for the Telecom & Internet (ISP) blueprint in CatchaCRM, Pipelines tab, showing the pipeline stages and their probabilities.
The Telecom & Internet (ISP) Pipelines tab: the sales pipeline stages and probabilities this blueprint sets up.

Built for how telecom and internet providers actually work.

  • Recurring subscriptions create a draft invoice for every active service on its own cycle
  • Fault tickets with SLA targets and SMS notifications to affected customers, with rules you set up
  • CPE and network devices tracked per customer site
  • Rate cards and usage records for voice and SMS rating

Blueprints stack. Run Telecom and ISP alongside any other blueprint in the same workspace, up to the number your plan lets you activate, and switch later without losing records.

Related blueprints

IT services and MSP6 stages · New Enquiry → Completed Manufacturing13 stages · RFQ/Enquiry Received → Closed General business4 stages · New → Proposal

See all 25 blueprints →

Your telecom and ISP workspace, live in about two minutes.

Choose Telecom and ISP when you sign up and start the 21-day free trial. No card needed to look around.

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