Features

Everything in one place.

The features usually split across five subscriptions, in one system under your own secure tenant. Fourteen modules in the subscription, grouped into the seven areas below. Toggle any module off and it disappears from the sidebar.

Sales CRM

Leads, deals, contacts and accounts in one directory, with pipelines shaped to your sales cycle. Score leads on real activity and qualify with BANT before a deal reaches the board.

  • Visual kanban pipelines with drag-and-drop deals
  • Lead scoring to surface hot opportunities
  • BANT (budget, authority, need, timeline) tracking
  • Full communication history per contact
Sales CRM in detail →
Deals pipeline in CatchaCRM: a kanban board with Qualification, Discovery, Proposal, Negotiation and Closed Won columns, each showing deal cards with values and close dates, above pipeline value, open deals and win rate totals.

Quoting, invoicing & billing

Quotes you send from your catalogue, marked accepted and converted to a GST tax invoice in one click, invoices sent through your own Stripe or PayPal, and the back office behind them — subscriptions, accounts payable and financial reporting. It runs alongside your accounting software, not instead of it.

  • One-click quote → invoice conversion
  • Pay page offers bank transfer, Stripe, PayPal or your own payment link, for the full balance
  • Paid status and refunds sync back from Stripe / PayPal
  • Bank statement import and reconciliation
  • AR/AP ageing, GST/BAS summaries
Quoting & billing in detail →
Invoices ledger in CatchaCRM showing total revenue, outstanding and overdue totals above a table of invoices with paid, sent and overdue statuses and an overdue invoices alert.

Jobs & field dispatch

Office dispatchers and field crews on one board — plan jobs, assign a crew and a zone, and enforce safety with guided checklists. Photos and an optional customer signature, added from the phone, close the job out.

  • Dispatch board with crew and zone calendars
  • Guided checklists — SWMS, materials log, site check
  • BOM parts picking from inventory
  • Optional customer signature at job sign-off
Jobs & dispatch in detail →
Fleet Control and Dispatch screen in CatchaCRM showing active jobs, technicians in the field, completion rate and emergency alerts, with a Dispatch Job button, map overlays and a map of job locations.

Inventory & procurement

Product & service catalogues, stock and purchasing tied straight to the quotes and jobs that consume them. One catalogue fills a quote line, a job's parts list and a purchase order.

  • Products, services, inventory items
  • Warehouses & bin locations
  • Purchase orders, RFQs, supplier quotes
  • Supplier quote comparison
Inventory in detail →
Inventory screen in CatchaCRM with total items, warehouse stock value, low stock and out-of-stock counts above a table of items with SKU, category, stock level and status, and a low stock alert with a create purchase order button.

Marketing & growth

Keep the pipeline full without a separate marketing platform. Campaigns, social posting, reviews and inbound forms all write back to the same lead records.

  • Email & SMS campaigns
  • Campaign lists and send logs
  • Review invitations after completed jobs
  • Post to Facebook, Instagram, X, LinkedIn, YouTube and TikTok (to your inbox)
  • Google reviews sync and reply, once Google approves your Business Profile API access
Marketing in detail →
Growth Engine screen in CatchaCRM showing marketing ROI, lead sourcing, average rating, then inbound form submissions, chat widget conversations and calculator uses, above lead distribution by source and campaign ROI panels.

Staff phone view

Your staff get a phone view for their jobs, timesheets and messages. Add it to the home screen; there's no app store download. It works online only, and staff see only their own work.

  • Today's jobs and schedule, with photos, notes and materials used
  • Timesheets, roster and payslips (Payroll is in Beta)
  • Tickets, team chat and email/SMS
Staff phone view in detail →

Support desk & comms hub

A ticketing desk with SLA timers and a knowledge base, plus every conversation — email, SMS, calls and team chat — attached to the customer record. The ticket and the thread that produced it sit in the same place.

  • Tickets, SLA timers, queues
  • Escalation & assignment rules
  • Connected email accounts & threads
  • Softphone/voice calling
Support & comms in detail →
Support Tickets screen in CatchaCRM with a ticket list filtered by status, priority and team, beside the open ticket showing its status, priority, assignee, description and a reply box.

AI, automation & security

An automation engine that does the chasing once you set up the rules, AI drafting where it helps, and true multi-tenant isolation underneath it all. Every rule that fires leaves a log, and every change leaves an audit trail.

  • Workflow rules, webhooks and execution logs
  • AI drafting for emails, quotes and follow-ups
  • Overdue invoices chased by SMS, with rules you set up
  • Granular per-module permissions, and industry packs switched on or off per role
AI & automation in detail →
Automation screen in CatchaCRM with active workflows, active webhooks and total executions, workflow and webhook tabs, a starter library, and workflows showing their trigger, action, status and run counts.

See it with your industry's blueprint.

Pick one of 25 industry blueprints at signup and your pipelines, fields and catalogues are pre-built before you log in.